FAQs
Orders and Payments
How can I place an order?
You can place an order directly from the product or shop page. Add the product to your cart, review the quantity, and continue to checkout. If you need help choosing the right solar inverter, MPPT charge controller, or UPS product, contact us before ordering.
Which payment options are available?
Available payment options are shown during checkout. Depending on current configuration, you may see online payment methods such as card, UPI, net banking, wallet, or other supported gateway options.
Can I get a GST invoice?
Yes. Add accurate billing details during checkout. If your order needs a GST invoice, make sure the company name, GST number, billing address, email, and phone number are entered correctly.
Shipping and Delivery
How long does delivery take?
Delivery time depends on the product, shipping location, stock availability, and courier service. Most orders are processed after payment confirmation and dispatched as soon as packing and quality checks are complete.
How are shipping charges calculated?
Shipping charges may vary by delivery state, product weight, order value, and active shipping rules. The final shipping amount is shown at checkout before payment.
Can I track my order?
Yes. After dispatch, tracking details are shared when available. You can also use the order tracking page or contact support with your order information.
Products and Support
How do I choose the right solar inverter or MPPT product?
Choose based on load requirement, battery voltage, solar panel capacity, backup duration, and installation type. If you are unsure, share your load details with Luxntek support and we can guide you toward a suitable product.
What warranty do Luxntek products include?
Warranty terms depend on the product model and current policy. Please check the product page or invoice details, and contact support with your product SKU or order number for model-specific warranty information.
What should I do if my product needs service?
Contact Luxntek support with your order number, product SKU, issue details, photos or videos if useful, and your location. Our team will review the case and guide you through the next steps.
Returns and Account
Can I cancel or return an order?
Cancellation and return eligibility depends on order status, product condition, and the applicable policy at the time of purchase. Contact support as early as possible with your order number.
Do I need an account to checkout?
An account helps you manage order history, saved addresses, wishlist items, and checkout details. If checkout asks you to sign in, use your registered email or create an account.
How can I contact Luxntek?
Use the contact page, phone number, WhatsApp button, or support details shown on the website. Please include product and order information so the team can respond faster.