Shipping & Cancellation Policy
Last updated: 20 September 2026
This policy covers dispatch, delivery, customs, and cancellation of orders placed on luxntek.in.
1. Processing and dispatch
Orders are typically processed within 1–2 business days after successful payment, subject to stock, address verification, and quality checks. Delivery time depends on destination, courier partner, and product size. Worldwide Express Shipping is offered where the destination and courier service allow it; timelines and charges are shown at checkout.
2. Shipping charges
Shipping may vary by state/country, weight, order value, and active shipping rules. The amount payable at checkout is for carriage to the delivery address only (including Indian export handling where applicable). GST may apply to shipping on Indian invoices as shown at payment.
3. Tracking
When an AWB/tracking number is available, it is shown on the order confirmation / tracking page and may be emailed. Courier status is controlled by the logistics partner.
4. Failed delivery
Please keep your phone reachable and provide a complete address with PIN/postal code. Extra attempts, returns to origin, or re-dispatch may incur additional charges.
5. Customs, duties, and import taxes (international orders)
International shipments are sent on a Delivered at Place (DAP) / Delivered Duty Unpaid (DDU) basis, which is the usual e-commerce practice unless we have agreed in writing to deliver duty paid.
Checkout does not collect destination customs duty, import VAT/GST, brokerage, customs examination, storage, or clearance fees. Those charges are set by the destination country’s customs authority and the courier’s brokerage tariff. They are payable by the customer (the importer of record) as per that country’s customs policy.
- Luxntek provides a commercial invoice and declared value for export. We do not under-declare goods.
- Duty and tax rates depend on the product HS/HTS classification, value, and local rules. We cannot quote a guaranteed customs amount in advance.
- The customer is responsible for any importer registration, permits, or product-compliance requirements in the destination country.
- If customs or the courier asks for extra documents or payment, the customer must respond promptly so the parcel is not delayed or returned.
- If the customer refuses to pay customs, abandons the parcel, or cannot clear it, the shipment may be returned to origin, auctioned, or destroyed under local law. Return freight, duties already billed, and original shipping are not refunded except where required by law.
Domestic India deliveries are not subject to foreign customs. Interstate GST is handled on the tax invoice as applicable.
6. Order cancellation
Order cancellation is allowed only until the order is not shipped. Once the order is shipped, it cannot be cancelled. After dispatch, any request is handled under the Returns & Replacement Policy only where that policy applies (for example damaged or wrong item).
You may request cancellation before shipment. Eligible refunds are the invoice total minus the deductions below:
- Within 24 hours of placing the order — no 10% cancellation (placement) charge. Restocking and shipping deductions below still apply on a customer-initiated request.
- After 24 hours of placing the order, and before shipment — 10% of the invoice value is deducted as a cancellation (placement) charge.
- Restocking fee: 15% of the item value for a customer-initiated cancellation or voluntary return in resalable condition.
- Shipping charges: the forward shipping amount billed on the invoice is not refunded on a customer-initiated cancellation or voluntary return.
Send the cancellation request by email to info@luxntek.in or by calling sales support on +91 8447270569. Your order number, registered name, and contact details are mandatory.
Refunds
For prepaid orders paid online (credit card, debit card, UPI, wallet, net banking, or other gateway methods shown at checkout), the eligible refund is credited to the same payment mode originally used.
In most cases the refund reflects in your account within 5–7 working days after we process the refund request (bank and payment-gateway timelines may add further time).
If payment was by cheque, bank transfer (NEFT/IMPS/RTGS), cash, or cash on delivery, send a clear image of a cancelled cheque for the account that should receive the refund, or email the following to info@luxntek.in:
- Account holder’s name
- Account number
- Bank name
- IFSC code
Customs already paid to a foreign authority cannot be recovered by Luxntek.
Cancellation by Luxntek
Lux Solar Energy Pvt. Ltd. (Luxntek) may cancel an order in circumstances including:
- Error or mistake in product information on the website (price, specification, quantity, or similar)
- Wrong or incomplete details while placing the order (incomplete address, missing or invalid PIN/postal code, phone number, and similar)
- A cash-on-delivery or offline order that is not re-confirmed when we request confirmation
- Product not available / out of stock
- Delivery address is outside the serviceable area
- Failed, incomplete, or suspected fraudulent payment
Where we cancel for our reasons (stock, listing error, or service area) and you have prepaid, the eligible amount is refunded to the original payment mode without the 10% cancellation charge, 15% restocking fee, or shipping deduction, unless a different statutory rule applies.
For help, email info@luxntek.in or call +91 8447270569.