Privacy Policy

This Privacy Policy describes how Lux Solar Energy Pvt. Ltd. ("we", "us", or "our"), operating the Luxntek online store, collects, uses, and shares your personal information when you visit or make a purchase from our website.

Part 1 — What we do with your information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, billing and shipping address, phone number, email address, and order details.

When you browse our store, we also automatically receive your device's internet protocol (IP) address, browser type, operating system, and basic usage information to help us improve site performance, security, and your shopping experience.

We may also collect information when you create an account, register a product for warranty, submit a dealer application, request a return (RMA), use our contact forms, or interact with customer support.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, offers, and other updates. You can opt out at any time using the unsubscribe link in our emails or by contacting us directly.

Part 2 — Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your payment, place an order, arrange for delivery, register a product, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt in you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time by emailing us at info@luxntek.in.

Part 3 — Disclosure

We may disclose your personal information if we are required by law to do so, if you violate our Terms of Service, or if disclosure is necessary to protect our rights, customers, or property.

We do not sell your personal information to third parties for their independent marketing purposes.

Part 4 — Third-party services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. These may include providers such as Razorpay, PayU, PhonePe, and shipping or logistics partners.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in India and your transaction is processed by a payment gateway with infrastructure in another country, then your personal information used in completing that transaction may be subject to disclosure under that country's legislation.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Part 5 — Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Part 6 — Age of consent

By using this site, you represent that you are at least 18 years of age, or the age of majority in your state or province of residence in India, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

Part 7 — Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact us at:

• Email: info@luxntek.in
• Phone: +91 8447270569
• Postal address:
  Lux Solar Energy Pvt. Ltd.
  Z-47, DSIDC Industrial Complex
  Outer Ring Road, Mangolpuri
  Delhi-110083, India