Privacy Policy

Last updated: 20 September 2026

This Privacy Policy explains how Lux Solar Energy Pvt. Ltd. (Luxntek) handles personal information on luxntek.in.

1. Information we collect

We may collect name, email, phone, billing and shipping addresses, GST details, order and payment status (not full card data, which is handled by the payment gateway), account password hashes, product registrations, support chats, and technical logs such as IP address and browser type.

2. How we use it

We use this information to process orders, issue invoices, arrange shipping, provide warranty and support, operate your account, improve the website, and meet legal and tax obligations. We may send transactional messages about orders. Marketing messages are sent only where permitted.

3. Sharing

We share data with payment gateways, courier/logistics partners, email/SMS providers, and other processors only as needed to fulfil an order or run the site. We do not sell personal information.

4. Cookies and analytics

The site uses cookies for login, cart, currency, and similar functions. You can control cookies in your browser; some features may not work if they are blocked.

5. Retention and security

We keep order, invoice, and warranty records for as long as required for tax, legal, and service purposes. We use reasonable technical and organisational measures, but no website can guarantee absolute security.

6. Your choices

You may request access, correction, or account-related updates by contacting us. Some records cannot be deleted where the law requires us to keep them.

For help, email info@luxntek.in or call +91 8447270569.