Warranty Policy

This Warranty Policy describes the warranty coverage offered by Lux Solar Energy Pvt. Ltd. ("we", "us", or "our") on products sold through the Luxntek online store and authorised sales channels.

Unless a specific product page, invoice, or warranty card states otherwise, the standard terms below apply. Model-specific warranty period, warranty type, and conditions always take precedence over these general terms.

1. Standard warranty coverage

Luxntek products are covered against manufacturing defects in materials and workmanship under normal residential, commercial, or intended use, subject to the warranty period applicable to your product model.

Our current catalogue default warranty is 1 Year with a Carry In service model, unless your product documentation specifies a different period or service type.

Standard warranty terms include:

Standard manufacturer warranty applies from the date of purchase.
Warranty covers manufacturing defects under normal use.
Physical damage, misuse, or unauthorized repair voids warranty.

2. What is covered

Manufacturing defects that cause the product to fail during normal operation
Functional failure under recommended installation and usage conditions
Repair or replacement of defective parts or units, at our discretion, after verification
Warranty service for eligible products purchased from luxntek.in or authorised Luxntek dealers, subject to valid proof of purchase

3. What is not covered

Warranty does not cover damage or failure caused by:

Physical damage, impact, fire, flood, lightning, or natural disasters
Improper installation, wiring, earthing, overload, or use beyond rated capacity
Use of incompatible batteries, panels, accessories, or non-recommended components
Voltage fluctuations, surges, or grid/power quality issues outside product specifications
Unauthorized repair, modification, tampering, or opening of sealed components
Normal wear and tear, cosmetic damage, or consumable parts unless stated otherwise
Damage due to pests, corrosion, moisture ingress, or improper storage
Missing, altered, or unreadable serial numbers / warranty stickers
Commercial misuse, rental use, or application outside the product's intended category

4. Warranty period and start date

The warranty period begins from the date of purchase as shown on the tax invoice or proof of purchase, unless otherwise stated on the product page or warranty documentation.

For online orders placed on luxntek.in, the invoice date or delivery confirmation date (whichever is applicable per product documentation) may be used for warranty calculation.

We recommend registering your product promptly after purchase to keep warranty records accurate.

5. Warranty service type

Depending on the product model, warranty service may be provided as:

Carry-in warranty: The customer brings the product or defective unit to an authorised service centre or designated location.
On-site / dealer-assisted service: Where available for eligible models and locations, service may be arranged through authorised partners.

Logistics costs for sending the product to a service centre, unless explicitly promised in writing for a specific campaign or product, are generally borne by the customer under carry-in warranty.

6. Product registration

You can register your product online at Product Registration with your invoice details, serial number, and purchase information. Registration helps us verify warranty eligibility and speed up service requests.

Registration does not extend the warranty period beyond what is stated for your product model unless a written extended warranty offer applies.

7. How to claim warranty service

To request warranty support, contact us with the following details:

Customer name and contact number
Product name, model, and serial number
Invoice / order number and date of purchase
Description of the issue and, where possible, photos or videos
Installation details and usage conditions, if relevant

Contact options:

Our support team will guide you on troubleshooting, service centre details, pickup/repair process, or replacement eligibility after inspection.

8. Dead on arrival (DOA) and transit damage

If you receive a product that is damaged in transit or dead on arrival, please notify us within the return window stated in our Returns & Replacement Policy. Do not install or use a visibly damaged product.

Transit damage reported within the eligible period may be handled under returns/replacement procedures rather than standard post-use warranty service.

9. Repair, replacement, or refund

After inspection and confirmation of a valid warranty claim, we may, at our sole discretion:

Repair the product using new or refurbished parts
Replace the product or defective component with an equivalent model
Issue a credit or refund where repair/replacement is not feasible, subject to applicable policy and law

Repaired or replaced products continue under the original warranty period and do not automatically restart a full new warranty unless expressly stated in writing.

10. Extended warranty

Some products may offer optional extended warranty at the time of purchase. Extended warranty terms, price, and coverage period will be shown on the product page or checkout where applicable. Extended warranty is valid only when purchased and documented as part of the eligible transaction.

11. Limitation of liability

To the maximum extent permitted by applicable law, Lux Solar Energy Pvt. Ltd. is not liable for indirect, incidental, or consequential losses including loss of power backup, business interruption, data loss, or property damage arising from product failure.

Our obligation under warranty is limited to repair, replacement, or refund as described in this policy and applicable consumer protection laws.

12. Policy updates

We may update this Warranty Policy from time to time. Changes apply to new purchases from the date of posting unless otherwise required by law. The warranty terms applicable to your purchase are those in effect at the time of sale and as stated on your invoice or product documentation.

Questions and contact

For warranty registration, claim status, or model-specific warranty confirmation, contact:

Email: info@luxntek.in
Phone: +91-83840 90738 / +91 8447270569
Product registration: Register your product