Warranty Policy
Last updated: 20 September 2026
Luxntek products from Lux Solar Energy Pvt. Ltd. are designed and manufactured to deliver high quality and performance. Please read the user manual before installation. The manual has the guidelines and diagrams needed for a typical installation. For further help, contact sales support on +91 8447270569 or email info@luxntek.in.
Keep the user manual and the original carton for future use and reference. For current product versions and specifications, visit luxntek.in.
1. Warranty period
Lux Solar Energy Pvt. Ltd. (Luxntek) warrants genuine Luxntek digital power systems and solar solutions against manufacturing defects for two years (twenty-four months) from the date of purchase shown on the tax invoice, unless the product page, invoice, or product registration states a different period.
This warranty is valid only for that period, whether or not the product has been installed or used.
Register the product on the Product Registration page so we can service claims faster. Keep your GST tax invoice / e-bill. For dealer purchases, keep any warranty card issued, stamped and signed by the dealer, together with the invoice.
Extended warranty (where offered on the product page, at checkout, or on the invoice) can be availed only if the product is registered. Without registration, cover is limited to the standard manufacturer warranty stated on the invoice or product page.
2. Repair or replacement
A defective product will be replaced or repaired at our option, free of charge for manufacturing defects during the warranty period, subject to the unit being delivered at the customer’s cost (except where shipping is borne by us as in section 6) to our service warehouse or to an authorised distributor or dealer, with proof of purchase: a genuine tax invoice or e-bill, and where issued a duly signed and stamped warranty card. Tampered, unsigned, or unstamped cards, or invoices that cannot be verified, are treated as invalid.
No onsite warranty is offered for any Luxntek product under any circumstances. All warranty and service is carry-in / send-in to our warehouse or an authorised dealer.
If there is no nearby dealer, send the device to:
Lux Solar Energy Pvt. Ltd. (Luxntek)
Z-47, DSIDC Industrial Complex, Outer Ring Road, Mangolpuri, Delhi-110083
Mark the outer carton with your order number, RMA or service reference, and serial number. Do not ship until support has confirmed the claim.
3. What is not covered
The warranty does not cover damage due to:
- Mishandling, negligence, breakage, or transport damage after original delivery
- Incorrect installation or commissioning
- Unauthorised modifications, changes, or attempted repairs
- Force majeure (for example lightning, over-voltage, storm, fire, water)
- Physical damage, burnt terminals, overload, or use of incompatible batteries or panels
- Normal wear, consumables, and issues from site or grid conditions beyond product design
- Use for any purpose other than the specified use
- Missing or mismatched serial / QR information
If the device is tampered with or opened by any unauthorised person, the warranty is void.
4. Free service during warranty
All repairs within the warranty period that arise from manufacturing defects are done free of charge (parts and labour for the covered defect). Free service and replacement under warranty do not extend the original warranty period, except where the law requires otherwise.
5. How to claim
Email info@luxntek.in or call +91 8447270569 with your order number, product SKU and serial, invoice copy, issue description, and photos or videos where useful. We may inspect the unit before approving repair, replacement, or another remedy. Replacement parts or units may be new or equivalent.
6. Warranty shipping
- Within one month of the original invoice date: to-and-fro shipping charges for an approved warranty claim are borne by Luxntek.
- After one month and up to one year from the original invoice date: shipping to our service centre is borne by the customer; return shipping after servicing is paid by Luxntek.
- All other warranty claims (including after one year, within the remaining warranty) and off-warranty service: shipping both ways is borne by the customer.
International customers remain responsible for destination customs on any service shipment under DAP/DDU terms unless we agree otherwise in writing.
For help, email info@luxntek.in or call +91 8447270569.